Frequently Asked Questions

Who is Alpha Pro Scooters?

Alpha Pro Scooters opened in 2012 and is a California based shop that wants to leave a positive ripple effect by promoting a healthy active life style and growing the sport of Pro Scooters in a wholesome direction.

 

How Secure Is Your Website?

Very Secure. This store uses Secure Sockets Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). It automatically encrypts your confidential information in transit from your computer to ours.

 

What Payment Do You Accept?

We gladly accept:

Visa

MasterCard

American Express

PayPal

and more.

 

Will I Be Charged Tax?

We want to make your shopping experience with us and pleasant as possible so we do all we can to avoid any "hidden fees".  When shopping with Alpha Pro Scooters you don't have to worry about tax boosting your total, additionally shipping is a standard $7.50 as a part of our shopper friendly initiative.

 

Do You Re-Stock Your Inventory?

Due to the limited nature of each collection, restocks may not be available for certain items. Limited releases will not be re-stocked once sold out.

 

What Is Your Return Policy?

We strive for 100% customer satisfaction. Our products are meant to bring a smile. If they don’t, we haven’t done something right. If all tags are in-tact (still attached to the item) and the item is still in its original packaging, we will gladly assist in reviewing your order for return or exchange. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. We require that photo be sent in so that we may properly review these items in question. Please contact contact@alphaproscooters.com for more information.

         Returns should be mailed to:

         Alpha Pro Scooters

         80 W. Bullard Ave.

         Suite #105

         Clovis, CA 93612

 

SHIPPING

When Will My Order Arrive?

All Domestic Orders are shipped via "UPS" or “USPS”. We do offer expedited shipping. Please allow up to 1 business day for order processing/payment verification, and an additional 1-5 business days for delivery. This excludes Alaska, Hawaii and shipping outside the United States.

 

How Do I Check My Order Status?

You can check your order status by contacting us at our contact page or live chat during store hours. Please allow 2 business days for order processing. Feel free to contact us direct with any questions at +1 (559) 326 0682 from 11:00am-6:00pm PST, via email at contact@alphaproscooters.com

 

How Much Does Shipping Cost?

Shipping is generally $7.50. 

 

Do You Ship Outside the United States?

Yes! Alpha Pro Scooters proud to offer shipping globally. We are so proud, that most international orders include extra free items. Be warned, shipping outside the US does not qualify for the flat rate shipping of $7.50 and standard shipping time (1-5 days) does not apply to orders outside the United States.

How Much Does Shipping Outside Of the United States Cost?

Shipping outside the contiguous United States can only be calculated and viewed at checkout before payment. Duties and tax is also calculated at checkout so there will only be one payment for your order from the moment it exits our door and arrives at yours.

 

OTHER

Can I Contact You Directly With Any Questions?

All general inquires may be sent to; contact@alphaproscooters.com